Shipping policy
What days do you ship out orders?
We ship orders on business days only and they typically begin tracking within 1-3 business days from when your order is placed. If your order has a requested personalization from Brian and/or Keri, this can delay shipping between 1-2 weeks. The guidelines above are just an estimated timeline and cannot be guaranteed.
How can I track my order?
If your order is being sent via UPS, you can track your order through the following link:
- Tracking | UPS - United States
If your order is being sent via USPS, you can track your order through the following link:
What happens if my order is lost in transit or does not get delivered to me?
We do our best to help in all situations, but we cannot be held liable due to errors committed by USPS or UPS, and/or addresses entered incorrectly at checkout. If a package is undeliverable/unclaimed/damaged/missing, it is the customer’s responsibility to follow up with the shipping service directly. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) is not responsible for lost, unclaimed, damaged, missing and/or undeliverable packages.
Customers can contact USPS and UPS directly regarding an appeal through the below links.
If you need any assistance or additional support, please contact info@shawstrength.com
What carrier do you ship for Domestic orders?
We utilize USPS and UPS for orders being delivered within the United States.
USPS
Standard 3-7 Days
Priority 1-5 Days
Track Your Order on USPS.com
UPS
Ground 2-7 Days
2nd Day Air 1-3 Days
Track Your Order on UPS.com
Do you ship internationally?
Yes! All three companies ship worldwide from Colorado, USA via UPS.
We currently do not ship our protein products to Germany, Italy, Spain, or the UK due to custom restrictions.
UPS WORLDWIDE EXPEDITED® 3-7 business days, by end of day
Do I have to pay extra to receive my order before it is delivered to me internationally?
Please be advised that some countries may apply an import tax, customs fee, duty and/or similar cost that is not associated with any of our companies. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) are not responsible for this fee, nor is it covered by a shipping and handling fee. This will be at the cost of the customer and out of the control of our companies.
Packages can also be delayed in the delivery process or returned to the sender if import tax, customs fee, duty and/or similar costs are not paid. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) is not financially responsible for packages returned to the sender.